Customer Service Management Studies is a program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations.
Customer Service Management Studies majors and degree programs likely include instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
What can you do with a major/degree in Customer Service Management Studies?
With a major/degree in Customer Service Management, people can typically enter the job market as (but not limited to) a customer service manager, food service managers, or lodging managers.
Trade Associations and Professional Organizations in Customer Service Management Studies:
Professional associations are groups of professionals dedicated to topics in specific fields. Professional associations provide a wealth of online resources, some of which are geared specifically towards students. These organizations typically also host conferences and events, providing great opportunities for learning and networking across your field of interest.
Publications/Magazines in Customer Service Management Studies: